Professional communication in written form requires skill and expertise. From text messages to reports, how you represent yourself with the written word counts. Writing in an online environment requires tact, skill, and an awareness that what you write may be there forever. From memos to letters, from business proposals to press releases, your written business communication represents you and your company: your goal is to make it clear, concise, and professional.

Chapter Attribution Information

This chapter was derived by Annemarie Hamlin, Chris Rubio, and Michele DeSilva, Central Oregon Community College, from the following sources:

• Online Technical Writing by David McMurrey – CC: BY 4.0
• Professional Writing by Saylor Academy – CC: BY 3.0
• Communicating Online: Netiquette by UBC Centre for Teaching, Learning and  Technology – CC: BY-SA 4.0